How to Claim

We’ll direct you through the claim procedure.

This guide will ask you a concern and based on your answer show you another question or outcome.

Before you begin, inspect if you’re eligible for JobSeeker Payment.

2: Do you have a JobSeeker Payment claim in progress?

3: You can track your claim for JobSeeker Payment

You might require to supply supporting documents to progress your claim.

We’ll let you know the outcome of your claim. We’ll send a message to your myGov Inbox.

If you do not get electronic letters, we’ll send you a letter in the mail.

If you believe we’ve made a mistake you can ask us to examine our decision.

We can assist if you’re in monetary hardship or require unique assistance while we process your claim.

4: employment Are you declaring JobSeeker Payment on your own?

5: Do you have a Candidate arrangement in location?

To claim on someone else’s behalf you need to be authorised.

The individual you’re declaring for need to nominate you to be their Centrelink Correspondence Nominee.

6: Adding a Candidate arrangement

You require to have an arrangement in location to declare on someone else’s behalf.

The person you’re declaring for will need to begin the procedure. Check out how to add a Nominee arrangement utilizing your online account.

7: Do you wish to declare online?

The easiest method is to declare online.

8: You can declare over the phone

If you can’t claim online, call us on the Centrelink Employment Services line.

You do not need to go to a service centre to make a claim. If you’re feeling unhealthy, or require to separate yourself in your home, please do not visit our service centres.

9: Do you have a myGov account?

10: Do you have a Centrelink Customer Reference Number (CRN)?

11: Create a myGov account and link Centrelink to claim

To claim a payment you need a myGov account connected to Centrelink. If you don’t have a myGov account, it’s easy to create one.

To connect Centrelink you’ll need your Centrelink Customer Reference Number (CRN).

Go to myGov

12: Link Centrelink with your CRN and make your claim

To declare a payment you need Centrelink linked to your myGov account. If you have a CRN you can connect Centrelink to your myGov account.

Follow these actions to connect to Centrelink and make a claim.

1. In myGov, select View and link services.
2. Under Link a service find Centrelink and select Link.
3. Select I have a CRN and follow the prompts to connect Centrelink to your myGov account.
4. Select Centrelink from your linked services.
5. Select Make a claim or view declare status, then Make a claim.
6. Under Job Seekers choose Get Started.
7. Select Look For JobSeeker Payment then follow the prompts to finish your claim.

13: Create a myGov account and employment prove who you are to connect to Centrelink

To claim a payment you need a Centrelink online linked to myGov. If you don’t have a myGov account, it’s simple to create one.

Follow these steps.

1. Go to myGov and select Create an account.
2. Read the Regards to usage. If you consent to the terms, select I agree.
3. Enter your email address, then validate this address utilizing a code we email to you. Your myGov account need to use a distinct email address. You can’t use the same email for another myGov account.
4. Enter your mobile number, if you have one. If you enter a number you’ll get a code sent out to it each time you check in to your myGov account.
5. Create a password and 3 secret questions and enter responses.
6. You have actually produced your myGov account, choose Continue to myGov.

After you show who you are through myGov by getting in some information about you, employment you’ll get a CRN. We’ll check if you currently have a CRN or create one and link Centrelink to your myGov account.

14: Prove who you are to link Centrelink

1. In myGov, choose Continue from the Government assistance for Coronavirus alert.
2. Select I need a CRN.
3. Follow the triggers to enter your identity details.
4. Enter information from your Medicare card.
5. Enter some individual information and we’ll inspect them against our records.
6. We’ll connect Centrelink to your myGov account and you’ll then have a Centrelink online account.
7. You’ll need identity details from among these documents: – present Australian passport
– Australian birth certificate
– Australian citizenship certificate
– Australian visa.

You’ll likewise require identity information from among these documents:

– Australian driver licence
– ImmiCard provided by the Department of Home Affairs
– Australian Citizenship by Descent Certificate.

You can now start your claim for a payment. Before you can submit your claim, you’ll need to visit a service centre to complete our identity requirements. You’ll need to give us an acceptable picture identity file as well as any other documents we might request for.

If you can’t prove who you are online to get a CRN, call us on the Centrelink Employment Services Line.

15: How to declare after you develop your myGov account and link to Centrelink

16: Is your myGov account connected to Centrelink?

You need to connect your myGov account to Centrelink to make your claim.

17: Do you have a Centrelink Customer Reference Number (CRN)?

If you do not have one or can’t remember your Centrelink Customer Reference Number (CRN), select No.

18: Sign in to myGov and show who you are to link Centrelink

To declare a payment online, you’ll need to do both the following:

– link your Centrelink online account to myGov
– show your identity to Centrelink.

You can do both of these with a strong Digital Identity.

myGovID is currently the only Digital Identity provider that supplies the strong level Digital Identity needed for Centrelink.

Download and utilize the myGovID app to get a strong level Digital Identity. You’ll need to enter your individual details, information from your identity files and confirm your image.

Discover how to set up the myGovID app on the myGovID site.

Once you have a strong level Digital Identity, follow these actions to link Centrelink and prove your identity.

1. Sign in to myGov.
2. Select View and link services, then choose Centrelink.
3. Give your grant share your information with Centrelink.
4. Select No to Do you have or know your CRN?
5. Select Get going in the Digital Identity (Recommended) box.
6. Connect your Digital Identity to myGov.
7. Enter other information about you.

If you can’t show your identity online, call us on the Centrelink Employment Services line.

19: How to claim after connecting Centrelink to your myGov

Once your Centrelink online account is connected to myGov, you can use online.

1. Check in to myGov.
2. Select Make a claim or view claim status, then Make a claim.
3. Under Job Seekers choose Begin.
4. Select Make An Application For JobSeeker Payment then follow the prompts to complete your claim.

20: Check in to myGov and make a claim in Centrelink

If your Centrelink online account is linked to myGov, you can use online.

To do this:

1. Sign in to myGov.
2. Select Make a claim or view claim status, then Make a claim.
3. Under Job Seekers select Get begun.
4. Select Apply for JobSeeker Payment and follow the prompts to complete your claim.

We’ll tell you if you require to do anything else to finish your claim. We might ask you send supporting documents to submit your claim.

You can complete these actions up to 13 weeks before your circumstances alter. You can then send your claim 14 days before your circumstances alter. We’ll call you to remind you to do this.

21: Check in to myGov and link to Centrelink with your CRN to declare

To declare a payment you need a Centrelink online account connected to myGov. When you have a CRN we can create a Centrelink online account for you and link it to your myGov.

Follow these actions:

1. Check in to myGov.
2. Select View and link services, then select Centrelink.
3. Select I have a CRN and follow the prompts to link Centrelink to your myGov account.
4. Select Centrelink from your connected services.
5. Select Make a claim or view claim status, then Make a claim.
6. Under Job Seekers select Get going.
7. Select Apply for JobSeeker Payment and follow the triggers to finish your claim.

We’ll inform you if you require to do anything else to finish your claim. We might ask you for supporting files to submit your claim.

22: After you claim by phone

We’ll contact you if we require more information.

We’ll send you a letter to let you understand your claim result. If your claim achieves success, we’ll let you understand:

– when you’ll get your very first payment
– just how much you’ll get.

23: After you claim online

After you send your claim online, you’ll get an invoice telling you:

– the ID number of your claim
– the date we approximate your claim will be total.

If your Centrelink online account is connected to myGov, check in now to track your claim online.

Sign in to myGov

You can also utilize the Express Plus Centrelink mobile app.

If you do not agree with our decision call us on the Centrelink Employment Services line. If you still don’t concur, you can ask us to review our choice.

To do your business with us, create a myGov account and link it to Centrelink.

You need to show your identity before you claim a payment or service.

When you declare a payment or service, we’ll ask you for some documents to support your claim.

If you or your partner quit working, or change from full-time to casual work we’ll require a Work Separation Certificate from you in some circumstances.

You can ask someone to act for you with Medicare, Centrelink, aged care or Child Support. You can authorise them to talk to us, upgrade your details and get payments for you.